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How far in advance can I access my tickets? Select the tickets to transfer and enter the recipient's information. Here's how it works: Click the Transfer button next to the event in your AXS account. Yes No Still Need Help? I had flown from TX to NY for this show with my friend. Article. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. StubHub told me to call AXS and let them know this was due to the show being postponed. Site Map | AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. I bought two tickets to a New York Islanders game at Nassau Coliseum. Never. Cookie Notice In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Show was postponed from June 2020 to July 2021 due to covid. How will I know if my transfer was successful? Cookie Notice Upcoming. All rights reserved. Your tickets will no longer be listed for others to buy. | Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Sorry we couldn't be helpful. When I sell tickets, do I have to deal with the buyer? Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Most mobile transfer tickets will not be immediately available. AXS Mobile ID FAQ - Las Vegas Aces If your friend already has an AXS account, the tickets will be transferred instantaneously. Bought tickets for a group? Your Privacy Choices | and our We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Easy! If they already have an AXS account set up the tickets will go in their account automatically. You've been successfully subscribed - thanks! The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. All Rights Reserved. totally rinky dink. On the review page, click the Transfer button to send the tickets. My tickets are in The O2 Venue App, what does this mean? What is transfer? This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. At this point, you should see your tickets in the MLB Ballpark app. If your friend already has an AXS account, the tickets will be transferred instantaneously. If you see a Sell button next to your tickets in your account, you can sell them! Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. It got postponed and now we all cant go. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Updated a few days later TL;DR: Call the merchant that issued the tickets. and need to send them to a friend, transfer the tickets through your AXS account. To view your AXS Mobile ID tickets click on your initials in the middle. Flew in for this show. Danielle is the author of this solution article. On the review page, click the Transfer button to send the tickets. If you already have an AXS account, the tickets will be transferred to your account automatically. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. This will bring you to the page to confirm the correct email associated with the order. How will I know if my transfer was successful? Theyll also need to get the AXS app. Tix originally purchased Spring 2020, was postponed until today 7/31/21. i assume they will try to get me to receive the tickets using axs again. Customer service all the way to your seat, 2000-2022 StubHub. Are screenshots of the barcode valid for entry? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. How do I accept my Mobile Electronic Transfer tickets using the MLB The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. They assured me that the tickets would be transfered once they got ahold of the seller. No. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Bought ticket and then they weren't available from the seller. Can seats be transferred to someone who doesnt have an AXS account? Otherwise you have until your friend creates an account to cancel the transfer. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. Transfer tickets to friends (for select events). How do I use the Rockets App to enter the building? All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. After that, the tickets will be theirs to use with the AXS app. Apparently it is actually AXS? AXS Mobile ID - FAQ - Fox Theater No paper tickets required. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Solved: Cannot see tickets in AXS App - StubHub Community Then when it sells and you are paid, you transfer it using the app. What if my guests arrive at different times? Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. The game is in 36 hours. How do I accept and access tickets sent through AXS? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. When listing tickets, you decide how long your listing will be available for others to buy. We bought the tickets through AXS and we have no clue how to sell or transfer them. Solved: Mobile Tickets Have No Barcodes - StubHub Community Can anyone help? Trying to sell/transfer HS tickets on AXS This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. i spent the next 2 hours trying to get the axs app to work and get my tickets. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Its up to the promoter, artist, or team if you can sell tickets or not. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Copyright Hey guys, I just joined this group so if this isnt allowed lmk. Yes Was wondering if you had any update on how yours is going? When I buy tickets, do I have to deal with the seller? Before following any of the steps below, make sure you download the Official Houston Rockets App! Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. No. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Manage Cookie Preferences I can't see my tickets in the AXS app - AXS Help Centre AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Is there any way to get any assistance? Open the AXS app Sign in or create an AXS account. Click the Transfer button next to the event in your AXS account. Use of this website signifies your agreement to our. Yep! Why can't I see my tickets in the App? - AXS Help Centre The Fox Theater Foundation. Ability to transfer and/or sell tickets varies by show and is subject to change. Privacy Policy | Present the scannable QR code at the door for entry to Toyota Center. Just follow the simple steps to make the tickets officially yours. Sorry we couldn't be helpful. No, tickets must be scanned through the Rockets App or the AXS App. Youll be able to transfer money to your bank from your account on AXS.com. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Have mobile tickets and cannot find barcode. And you're done! I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. AXS | Complaints | Better Business Bureau Profile I was never able to get ahold of SH again. After the switch, you will enter the email address you use to access the community in order to reset your password. Many fans find it best to TRANSFER the seats to their guests prior to the event. To login, use the same email address you used when purchasing your tickets. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. A full-service national event ticket marketplace. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan.