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CT17 9TJ My original booking included the ability to change my booking. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Go directly to the companies providing the ferries. I have attached documentation needed to prove the above incident. Direct Ferries Please do not hesitate to send us a message or give us a call. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Will I get a refund if I cancel my booking? Although the responses were generally quick I had much correspondence from many different agents. Companies can ask for reviews via automatic invitations. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Find ports, routes and lots of useful information to help you plan your trip. !Their phone number is turned off for incoming calls!!!WHY????!! If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Each ferry company has its own policy. Coronavirus outbreak Q&A: advice for travellers - Which? News Don't really get your point. UNITED KINGDOM. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Direct ferries is refusing a refund even though we are in lock-down. Bookmark. I even tried to take a person off and they wanted 214?! Get your BatamFast tickets to Desaru. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. We can see that your complaint has been already handled and declined as there was no error from our side. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. We may also ask for additional information if you wish to change the email address or phone number you have provided. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. I made reservations Direct Ferries Holidaymakers struggle to get refunds. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. COVID-19 Cancellation Credit - Terms & Conditions Thank you for booking with Direct Ferries. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. How can this even be possible. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. WebNeeded to change tickets. Cancellation fees Can I request a ticket cancellation/change on behalf of another passenger? No questions have been asked about this experience. They said they would check it out. Washington State Ferries. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Would recommend at all cost, better buy is straight from actual company. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. not clear. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de Rent-to-own and financing options allow you to get the trailer you need within your budget. Choose euro tunnel best service. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. You have been added to the directferries.co.uk mailing list. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. However I didn't receive a confirmation email. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Revenue impacts the experiences featured on this page. Booking was quick and easy! How cool is that? This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. like what ? I would recommend that no one uses Direct ferries. Find information about Direct Ferries at directferries.co.uk Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. If you make a mistake when booking online, you can cancel your booking at no cost Customers can amend bookings free of charge up to check-in closing. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Buying tickets went pretty well online. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Where's My State Tax Refund? (Updated for 2022) - SmartAsset Thank you for booking with Direct Ferries. DIRECT FERRIES We booked with Direct Ferries, tried to amend it a few weeks before travelling. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. or submit an enquiry. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: This is the version of our website addressed to speakers of English in United Kingdom. It was actually in USA dollars so my trip cost 1200 which is extortionate! Dear customer, Many thanks for your review! It's now a month later and they still haven't Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Direct Ferries Limited has its registered office in London, United Kingdom. Refund instead of credit notes! - Brittany Ferries Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Go direct to the ferry operator. Thanks. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. I tried to amend my booking several times. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Once they have your money they write you off. They charged me 79.00 to cacel a booking. I will never book with this company again and I advise others to steer clear. As a result of the above incident, my BRP (resident permit) was also stolen. You can compare the best prices from all train lines and book online directly with Wanderu. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. The website is also easy to use. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Brittany Ferries issued us with credit notes. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. If you do prefer to contact us in writing, our postal adress is: Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Direct Deposit (Electronic Funds Transfer There is no contact number on the website to ring. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Please send any questions or comments to: help@poferries.com For contact details visit our. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Wondering what happens if your ferry travel plans change? more. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Key2benefits Account BalanceLast Modified on July 10th, 2022 Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. six hours for a journey of more than 24 hours. WebA horrible experience. This website uses cookies to help us process your bookings as well as customise and improve your experience. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Refund instead of credit notes! - Brittany Ferries he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Tried to contact by telephone- dont take incoming calls. 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It goes against our guidelines to offer incentives for reviews. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. I could find no way to contact other than amendment. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. ***. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I have booked a trip to/from the UK (from Hoek van Holland). WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. I have already picked up my ferry tickets. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Please also note that the refund amount depends on the policy of each ferry company. Can I cancel them and get a refund? Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries We are committed to guaranteeing our customers privacy. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there.