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I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. How to Get a Refund for All Your Tickets - Vulture 2023 The Hollywood Reporter, LLC. For $2400 this is pure BS and will not stand. I WANT MY MONEY BACK!!!! Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Too late to purchase decent seats. Fans outside of North America are defaulted to a refund. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Money down the drain. Cops said to all the r maiming people that we would get our refunds back! As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I called immediately but received the same reply, "No refunds!" LAST time I purchase tickets through StubHub. Hope someone from Spain make a demand withe the corresponding authorities. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. View Ticketmaster Refund Policy. Its my first and last time using this site. Called them and they said the venue had not marked those seats as obstructed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Re: Refund in Progress. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Site says venue will honor original ticket but when i click on view tickets nothing there! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Also how can stubhub charge me $176 when I never received any money for this purchase. I love them! Check the StubHub Help Desk The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. It was for a special occasion. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I emailed them screen shots proving there was no such disclosure. This cookie is set by GDPR Cookie Consent plugin. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Still haven't received refund. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. From that StubHub wallet page you can request a refund instead of keeping the credit. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. They explained to us the person who registered the wristband could show up to the event and claim they lost it. It not I guess it is small claims. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. This evening I was on Stubhub looking for Lakers tickets for January 2016. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I'm out $282 because stubHub won't stand refund. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. They just don't care! This is the worst service I have ever are ticketes but are tickets were NO good. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. F**ked up situation. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy The FanProtect Guarantee is StubHub return policy. The suit explains how StubHub has changed its. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Select the ticket group you'd like to sell. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. my bank says 10+ days to get a decision if they will return my money. Make the best possible case for yourself. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. StubHub Class Action Settlement to Provide Credits For Tickets I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. If it is postponed/rescheduled, the tickets are still valid. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. But . We were so upset. What is your rescheduled or postponed event policy? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Otherwise you will receive a voucher for 120% of your purchase price. Spent $314 for daughter and friend to see Harry Styles. However, if it's not in your name you can't get this done. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. i have tried to call several times but have been on hold >3 hours on 2 occasions. So is Amazon, but they can cancel orders and issue refunds. We are changing the way you register and sign-in to the StubHub Community. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. This cookie is set by GDPR Cookie Consent plugin. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Most of us didn't leave yet! I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub will contact you as soon as possible. I purchased tickets to the Olympic gymnastics trials in January 2020. I lost my tickets. I will never use Stub Hub again. I tried transferring through Wells Fargo and they didn't let me transfer. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Not only did it ruin our night, but it also cost us a lot of money for nothing! Help us improve this article with your feedback. All rights reserved. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I will never use this site again and highly advocate not using it to anyone due to this. NEVER AGAIN will I use STUBHUB. He reportedly paid $120 per ticket. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Thank you StubHub. What if I never got either? If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. i have attached the information from the venue. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Required fields are marked *. They said if I disputed it with my CC company they'll cancel my account with them. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. These cookies ensure basic functionalities and security features of the website, anonymously. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Include the reason for the refund and any supporting documentation. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Email is another option for requesting a refund. They charged my account even after I transaction. Wisconsin residents could get ticket refunds after StubHub settlement Needless to say, I received a full refund. StubHub changes its refund policy during COVID-19 pandemic, how you can So you don't think it's possible the original buyer got refunded and we just don't know about it? You can resell your ticket using either an app or a PC. and would like to return it? Immediately called StubHub customer service. They were for the correct date and time ? I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back.