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What if a show is cancelled or postponed? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You may be required to submit to a search of your person and/or possessions before entering the event. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. iPad, tablet PC, laptop) to gain entry to an event? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Can I request a refund if I change my mind about attending the event? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Gift Vouchers can also come in pdf format, which can be printed. The transaction limit is 10 at both Marvel Stadium and the MCG. Don't worry! On some occasions seats are released closer to the event. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. <> Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. How do I access Accessible seating tickets? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Please note there maybe no replacement for General Admission tickets. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. This is so we can show you upcoming events in your vicinity. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post What happens if I purchase multiple tickets and haven't received them all? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. The email account that the message has been sent to is closed. How can I receive my Ticketek Gift Voucher? Once tickets are added to Passbook, simply open the Apple Passbook app. Please note that there will be large wait times on the phone when dining tickets go on sale. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you have purchased concession tickets, you are also required to present a valid concession card. Gift Vouchers can be purchased for specific events when available. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. When attending the event ensure you can present your card on request. Concession and junior barcodes will show up as such. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). How do I purchase a Ticketek Gift Voucher? No, there will not be a priority system in place for AFL Members dining in 2023. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Your region is identified by your IP address. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek Australia Questions | ProductReview.com.au How long are my friends seats placed on hold? The website only allows one invitee from a group to purchase at a time. How do I unsubscribe from My Ticketek emails? Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia The Payment Form will display detailed information on your ticket purchase. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Tour dates Ticketek is selling for the following venues only. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Can held seats be purchased through any other channels? The user will not be able to view the ticket. Why is there a time limit when I buy tickets? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Limitations on number of tickets purchased. You might find the following websites helpful if you want more information about ticket scalping: General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Tickets will be available to purchase, once onsale, through Ticketek. Please wait a few seconds for it to load. Sell tickets directly from your Ticketek Account. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? How does Ticketek remember my preferences when I return? I had the opportunity to study abroad in Australia during the summer of my Junior year. Tap the trash can at the top right of the event pass to shred the event pass. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Can I still access the full site on my phone if I need to? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Once you have logged in, update your information. How do I find out the expiry date of my Ticketek Gift Voucher? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Yes, if you don't log in you will see a selection of national events. If you purchased online or through our call centre please contact Customer Service for further assistance. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. How many tickets can be delivered by Mobile Ticket delivery? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> What is my online AFL Membership account? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Yes - there should be no issue using a phone that has a clear screen protector. If your session time expires, you will receive a notification and will be required to access the site again. Please be aware your membership number will never change throughout your years of membership. No. Please comply with any stated ticket limit for this event. to collect tickets. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. My Ticketek; Gift Vouchers; How to resell a Ticketek ticket - Tixel Blog If this does not answer your queries, our friendly team will be happy to assist. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Discover New Events. Where do I select Mobile Ticket delivery? No. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Note that Mobile Ticket delivery may not be available for every event. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster Methods of collection and/or delivery will be available when choosing your collection/delivery details. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. This can be accessed using the 'Share and Save' button on the mobile ticket. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Can I request a refund if I accidentally selected the Refundable tickets option? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Print this PDF as this will be your access to the event. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. The mobile number provided will be sent your mobile ticket/s 8. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . By clicking this link, a web page will be displayed containing your ticket. You may also wish to consider taking out a relevant insurance policy to . If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. www.accc.gov.au. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion.