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StubHub vs Viagogo: Which Is Better For You? It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. It allows you to become the original seller or the reseller by following a few easy steps and rules. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. That money would go entirely to Ticketmaster. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. "Many more fans will now have. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. (Meanwhile his employees make an average of around $24,000 a year). For Ticketmaster, the biggest selling point is a flexible return policy. Get your tickets delivered to your doorstep or print them out. Help us improve this article with your feedback. After the switch, you will enter the email address you use to access the community in order to reset your password. Alex Murdaugh stands guilty of killing his wife and son. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Ticketmaster vs Stubhub: Customer Service. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? There are exceptions for US Open matches and MLB games. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. And the events whose tickets can be ordered will be marked on the calendar of the website. How do I sell my tickets on the Ticket Exchange? Obviously, were used to paying fees anytime we buy tickets online. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. How can I change my bank details for my resale order? I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. Tickets can be delivered to your home by mail. Let them know how you would like to get paid. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Why are tickets cheaper on StubHub than Ticketmaster? - Quora Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. StubHub: $245 - $542. What is the difference between StubHub and Ticketmaster? This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). [2022], SeatGeek vs Vivid Seats: Which Is Right For You? The event is today and I still don't have my tickets : StubHub Stocksy. Which among the two has more payment options and offers tickets at rather cheaper prices? Garth Brooks Background. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. StubHub: $128 - $155. It also included MIT economist Sara Fisher Ellison. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. Tickets are 100% guaranteed by FanProtect. Swift will perform more . discussing Ticketmasters Verified Fan program. The question for consumers becomes how to know whether they're making an error before buying. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Why can't I sell my tickets through my Ticketmaster account? Vivid Seats vs. StubHub - Which Ticket-Buying Platform is Better? - Alphr The fees are a gouge. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. [2022], SeatGeek vs StubHub: Which Is Better For You? 3. Now what you can do is sell them to other people on the same platform. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. StubHub acts as a secondary market most of the time. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. We may earn small commission from the products mentioned in this post. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. That means you have a much better idea of what you're paying to start with. Why can StubHub sell tickets for less than Ticketmaster? Why Are Ticket Service Fees so High? | Money Both TicketMaster and StubHub have proprietary applications. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Ability to narrow search parameters with advanced filtering. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Is there any way I am able to give these tickets to the buyer? on tickets issued to original buyers. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Garth Brooks Tickets - Garth Brooks Concert Tickets and Tour - StubHub The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Sign up for The Goods newsletter. Sat, 17 Jun 2023 | Select the seats and have a look at all the other important details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These days, the majority of ticket sales happen online. Select the tickets you'd like to sell and click "Sell." 5. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. This is not a heartwarming success story. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. 4. Vivid: $271 - $515. Taylor Swift public ticket sale on Friday is canceled, Ticketmaster Sorry we couldn't be helpful. Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Thats the reason the StubHub experiment didnt work. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. There is a 15 percent charge that remains consistent regardless of your ticket price. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hidden-fee users were then more likely to go back and search other ticket listings. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. and our By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Phone support during select hours on weekdays and weekends. In addition to that, itll also charge an order processing fee. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Taylor Swift with beabadoobee and Gracie Abrams. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. New York Knicks Tickets | 2023 NBA Tickets & Schedule - Ticketmaster But its worth nothing that this case was won because the fees werent disclosed. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. Sign up for free newsletters and get more CNBC delivered to your inbox. They will have to create a Ticketmaster account in order to accept the tickets. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. See all 12 articles. You are not required to use the same device you used to book the tickets. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Unable to transfer Tickets Ive sold. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. All rights reserved. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. We are changing the way you register and sign-in to the StubHub Community. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Ticketmaster vs Stubhub: Which Is Right For You? [2023] In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Create an account to follow your favorite communities and start taking part in conversations. Which among the two has an easier user interface and is easy to handle? Advertisement. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Data is a real-time snapshot *Data is delayed at least 15 minutes. Social media is another potential landmine for fans, Gray said. We are changing the way you register and sign-in to the StubHub Community. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Try pm'ing a mod at stubhub.community to hopefully get a faster response. The prices fluctuate according to the value of the tickets. "It just becomes a part of the overall economics of going to an event," Goldberg says. In other cases, a reseller may be selling you tickets they haven't even secured yet. Should you. Primary ticket dealers and resellers for events. There isn't any individual resale fee on these transactions. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Ability to view venue map. Great, but HOW?? Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. We welcome you to provide your feedback on your experiences with any products that you have experience with. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. Sign up for the What if the buyer doesn't have an account? Ticket buyers and sellers say StubHub owes them after - marketplace.org However, it might actually be a fraud. }. It has a good user interface, and the website is user-friendly. The Live Nation and Ticketmaster monopoly. All Rights Reserved. Depending on the venue, StubHub can show you a map of where each ticket's seat is. seven seven = .hide-if-no-js { In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Due to the high demand for tickets, the prices can rise to seven skies. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. StubHub vs. Ticketmaster: Where to Get the Best Cheap Tickets There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code.