Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If you forget to tag off, thats the fare you will pay. So if your primary funding source is declined, your order will be charged to your backup card. Once you set up Auto-Reload, we need to confirm your payment method is valid. Choose to stay logged in or to log out. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. This page includes How RTC cards work, accessible information, and using Clipper equipment. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. All FRS Clipper employees and crew are fully vaccinated against COVID-19. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Clipper isadministered by the Metropolitan Transportation Commission. I loaded value online, but when I tried to use my card, it wasnt there. Had to call a couple of weeks ago, and got a live person really quickly. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Log in to your account with the email address we have on file and provide an updated email address. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. 2020, Metropolitan Transportation Commission. Find your card and select Manage Auto-Reload from the More Options menu. Credit card charges are processed immediately. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. If you do not hear any beeps or see any lights, your card may be defective or damaged. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Riders are encouraged to get a Clipper Card to avoid the surcharge. and our BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. The exception is BART HVD, which will be available the following day. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Check out the r . However, there are 3 Clipper vendors at SFO. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. This is different in the phone environment. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Please learn more about traveling with pets. This is separate from confirmation of payment. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Visit Us Get an adult, Youth or Senior Clipper card Muni Fares & Passes. This page includes protecting your privacy and information retention. Email: FanAssist@Clippers.com. Learn more on our luggage policy. Transit Agency Tips. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. learn more. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. We do not accept cash, checks or debit cards requiring a PIN. Can I get a card at an airport? On our international route, the Victoria Clipper V also offers onboard duty-free sales. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. It is charged for those who enter a station, ride a train, and then exit the same station. Please plan accordingly and allow sufficient time. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Your 31-day pass becomes active the first time you use it to pay a fare. Please plan accordingly and allow sufficient time. When I tag my card, what do the beeps and lights mean? There are no discounts available at the BART vending machines. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. To add a card to your Android phone, open Google Pay and click the + sign. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Please submit all travel cancellation or change requests through our Contact Us page. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Choose your payment method and complete the order. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Call us 800-888-2535; Contact us; Enter search term: Go. 2020, Metropolitan Transportation Commission. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Im so glad that I dont have to go into the office the last two weeks. The discount is even greater if you add multiple nights! Choose an Option to Begin Planning Your Trip. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Try tagging your card again. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The RTC Clipper card is a photo identification card. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Check out our virtual tour of the Victoria Clipper V! This happens automatically, with no disruption in your ability to use Clipper. Complete the form below and a dedicated account manager will be in touch. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. No, every rider needs their own card or device (phone or watch) to pay for fares. TDD/TTY: 711 or 800.735.2929. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. We recommend arriving at least one hour before your ferrys departure. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Select "Transit card" and "Add Clipper card". To order a Clipper card, visit Get Card. What happened to my order? Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Visit clippercard.com and buy online. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Yes. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Log in to your account to add a Backup Payment method. Bicycles are stored on the outside deck subject to the elements. Log in to your Cilpper account with the email address we have on file and provide an updated email address. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Key Clipper information translated to Spanish. We will send an email to confirm that you have updated information in your account. In order to book using your travel credit please reach out to a reservations agent using our contact us form. I'd like to plan my visit to the Bay Area in advance. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. All rights reserved. You will select your seats when making your booking and may choose between the lower or upper deck. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. This site is protected by Google's invisible reCAPTCHA. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. 2023 Clipper Vacations. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. 4 yr. ago. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. There is a 50 cent surcharge per trip for Blue tickets. Privacy Policy. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. And, to get it back, its an hour on hold, and three to five business days.. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Fares are based on distance traveled. For more information, visit Sales and Service Locations. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. After the end of the sales window, be prepared to pay your fares with cash value. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Your mobile wallet will display purchase options for your selected Clipper card. Will the toll lanes reduce traffic jams? The Victoria Clipper V vessel is a passenger-only ferry. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. We also offer special discounts for children and military personnel. Limited-use tickets are not available on phones. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). View vessel seating chart for San Juan Clipper. U.S. Immigration . Getting Started. The Salish Sea is world famous for observing a vast array of whales and sealife. Get Morning Report and other email newsletters. Add Clipper to your phone before you take-off! This means we couldnt process your payment for automatic reloading. See the Google Pay How-To page for more details. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Please enter the ages for all children 18 and under. Learn more about Clipper START and how to apply here. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Many transit agencies offer some type of 31-day pass for your convenience. Clipper is now available throughApple Pay and Google Pay. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Robbins parking lot locations are also available for overnight parking. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Felonies may also prevent you from entering Canada. You will need to use this new email address the next time you log in to your Clipper account. To add value to your Clipper card, open your mobile wallet on your phone. There are three seating classes on the Victoria Clipper ferry. This page includes how it works, mobile payments and Clipper mobile app. Within each class, there are upgrade sections as well. After your second tag, the card reader will display a message that your initial tag was refunded. Pre-Tax Transit Benefits. What if Im having trouble using my Clipper card at a bike share station? Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. This page includes Using Clipper on specific agencies. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. See full menu. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Select Clipper card and follow the instructions to add a card and load value. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. We've made it easy with quick guides to every service on Clipper. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. The most you can load online at any one time is $255. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Discounts; Where to Use; Follow. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. And you can do it anytime. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Get the Clipper app. Registered cardholders can report lost, stolen or damaged cards and request replacements. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Set up is easy and can be done on the spot or in advance while you are at home. Cookie Notice Sign up for year-round getaways, special offers, and more. Once you hear a single beep that means youve paid your fare and are good to go! You can order a card and value online but note we can only mail cards to domestic addresses. Loading Value and Automatic reloading. You can set up automatic reloading when you initially order a card and load value online. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you want to ride, you will need to tag again. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. opens in new window. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days.