You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. How to issue a partial refund after the item is returned. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. My post was to the OP, not you. This can be useful when the buyer isn't completely satisfied with their purchase. What if any recourse do I have in this situation. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Accept the return:The buyer will send the item back to you for a full refund. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. How eBay Sellers Can Prevent Returns - liveabout.com Setting up your return policy | eBay The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Buyer is asking for a refund because he can't figure out how to use it. That decision is for him to be allowed to return it. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. My seller rating on eBay is 100% and I have had an account on eBay since 2009. It may only be used to recoup losses when an item is returned used or damaged. document.write ("What's the point of "returns not accepted" ? : r/Ebay - reddit If a seller loses a chargeback they may be eligible for payment dispute seller protections. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When listing an item, it's important to includeyour return address. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If I accept it, I can still require a return of the item & always do. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Go to your preferred carrier's website and purchase a label. Should I wait for the seller to contact me? But once . The above applies whether or not a seller accepts returns. How to Handle eBay Returns - Zenstores If the item is returned used or damaged, you may qualify to give the buyer a partial refund. 04-18-2022 Extremely frustrating. Also this makes the process require the buyer send the item back instead of filing a claim. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. How to give a partial refund after the item is returned. I report him immediately and call CSR. ("free returns" or "buyer pays"). 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); How to handle a return request as a seller | eBay Whether you need to accept the return depends on their reason for opening the return. If we're asked to step in and help, we may ask the buyer to return the item to you. See our page on, Would you like us to help with an open return request? How is it a benefit? To maintain that trust, we expect all members to treat each other with respect. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. 01:38 PM The seller is required to respond and provide either tracking information, delivery updates, or a refund. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. How do people alwats confuse this. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. You can either: - accept the return and provide the buyer with a return label. document.write ("'><\/scr"+"ipt>"); Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Yes I understand how a snad works. A dialogue will open as you type your search terms. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Buyer Return Request for "Doesn't Fit" - What are the policies? This is the first time I have ever experienced an issue such as this. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Proof that the buyer collected the item eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. The seller responds to the buyer's request. Enter the amount you wish to offer the buyer. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. This can be useful when the buyer isn't completely satisfied with their purchase. document.write ("?zoneid=4"); For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. I.E. Answer (1 of 15): You get a refund. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Sellers are required to deliver the item as it was described in the listing. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . See Partial refund guidelines. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. You can also open your Returns dashboard and select View return details from beside the item. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Select the percent you want to deduct from the refund amount. Annoying isnt it. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Fill in the total refund amount (s) and the return reasons. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals.