Fleet Cards What is a fleet card? WEX fleet cards are used by more than 11 million vehicles worldwide. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. The company should have planned for this. RIDICULOUS!! This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Charged to my bank account, we do not own a card. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. WEX, Inc. is ran by idiots. At WEX they act as stewards of their communities. Im now on my 3rd time submitting the form to them. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. They lost a very long term customer over this. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. The Problem is this Wex froze my credit card HSA account they want receipts. SEE WHO SPENDS WHAT, WHERE AND WHEN. Some cards can be set to require the employee to enter mileage at the time of purchase. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Some processors have no monthly, no annual fees, no contract, and cheap rates. Do I need to contact my bank? Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. The credit info for the selected contract appears below. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). They are doing this to many other businesses I found out. CardPaymentOptions.com, Inc. All Rights Reserved. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Worse liar company. ERGs drive diversity by fostering new bonds and communities across the company. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. I know its confusing .. eye roll .. WEX has frozen my account. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. WEX Fleet cards are to be used only for fuel purchases or roadside services. There is some complexity to how fleet cards work. They never revealed that to us and what was noted was a 6.99% interest rate. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Ready for the ultimate credit card processing experience? If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? What if additional documentation is required? Click Issue Money Code. There are per card, per month fees, as well a paper billing fees (applied as a default). As more data is collected and trends identified, he expects losses to decrease even further. Getting paid to re-write this page? Look for the QBO file you saved in Step 1 and then select Open. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. They can limit the type of fuel purchased, i.e., only diesel. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Fleet cards require using equipment that can support enhanced data. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. The company has received 107 complaints in the past three years. On the Credit screen, select the contract for which youd like to view the credit balance. Wright Express is backed by its own bank, while Voyager partners with US Bank. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Privacy Policy. Trouble Getting Approved? But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Disreputable? WEX took nearly $4,000.00 from my business account. In business, time is money. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. In the Policy Number menu, choose the policy that will receive the limit. I have been trying to get my claim processed for a month now. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. These processors offer Quickbooks integration and have low rates. Choose Cash Advance from the drop-down menu. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. The current policy limits are displayed. They will not help you at all, I had no account number as I had no account. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. They were completely unreasonable to deal with. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Attempts to reach a representative for clarity were again unsuccessful. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. We have no recourse. Transaction fee:non-Puma stations incur a 0.50c transaction fee. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Any card assigned to this policy will be impacted by the change. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Nicole The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Talked to their rep. he would settle account for $100, which we paid The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. As a result, standard interchange rates that are the standard of such networks are not applicable. However, you can get an idea of the interchange rates you can expect to pay. All this because WEX, a company we have never had any dealings with ( and never will!) I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. show more WEX Reviews Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. It is accepted only at ExxonMobil gas stations. All this has to be illegal. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Military veterans possess invaluable leadership skills and business acumen. This is a fraudulent account. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Wex and Voyager cards can be used at any participating gas station. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. INACTIVE makes the card unavailable to use. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. We are former TCheck Customer, used it mostly for paying lumper fees. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. The search results appear on the bottom of the screen. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. We were charged finance charges on the new account, over $600!!! Fleet cards differ from commercial credit cards in a few ways. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Below is a detail of the most common types of fleet cards. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Click Limits in the top menu, then Update Limits. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? We called them about an invoice that looked wrong, because there was only one drivers purchases listed. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. I am the bookkeeper for a company vexed be WEX. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Hey y'all!!! Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. This allows us to see the company through a different lens or perspective than we normally would. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. The standard Wex, Inc. This is why their CEO gets 9 million per year ! DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Where does it work? Exxon Mobil should be aware of this. Check the statement(s) you want to make payments for. This has to be huge fraud case. The card may also be used on billing statements received from providers of the same types of service. The card can be used to purchase any type of fuel, including gasoline and diesel. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Wex wouldnt help at all, just lied and wasted our time. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. I became a Wex customer in November 2021. Set the Validation type, which determines how the prompt must be entered by the card user. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. High-risk merchant services provided through Electronic Merchant Systems (EMS). You bet. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Fill out this form! If you need more information, you can input your business info here and contact us for assistance. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Click Look Up Cards. Click here to earn a reward. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. These revenues in no way influence our ratings or reviews. Having issues making the most of your WEX experience? Deny most claims with no reasons. Their final email to me was, yes it sucks but sorry. Which I upload. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Your email address will not be published. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Unethical? (See Look up card.). Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. 2023 Host Merchant Services. A new account was opened for our company that we were unaware of because WEX changed their system. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Military veterans possess invaluable leadership skills and business acumen. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. However, they all have different requirements and costs for acceptance. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Focusing on diversity also means focusing on inclusion. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Fleet cards go by a few different names. This type of billing is unethical at the very least. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. We had NEVER HEARD OF THEM. Please cancel my account. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Do NOT use this company if you can avoid it. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Store Branded Cards Fleet card offering without a traditional card network. They now want a detailed receipt. This review will focus on Wexs payment acceptance products for merchants. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. None of which have been successful. NEVER let this company get your bank info. The benefits of accepting fleet cards The benefits are straightforward. Select the date you want the payment to be made. WEXs unethical business practices have negatively impacting my credit as well. The due date was 1/20/2023. Wex is currently charging is 83%apr. Furthermore, there are specific store-branded card networks offered by particular brands. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. I am being told that all is done by email and there is nobody I can talk to over the phone. See Which Processors Offer No Monthly Fees And No Contracts. As part of a very successful multinational company with annual profit in the extremes of 88+M, You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. I still cant get Wex to just distribute my HSA to my new employer. We also encourage merchants to check out our list of the providers of the best merchant accounts. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Terms of Service. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Exceptions are even color-coded to make them easier to prioritize.