WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? The company helped issue credit for this matter to purchase a new item as soon as possible. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. - Kate. Customer service contacts and company information. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. No further information is required on your end, the return label has all your information. Thanks for your feedback. "lucy in the sky. Do not buy from them. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Lost or stolen. Our cut-off for same-day express shipping is 1pm Pacific Time. All orders are subject to availability and confirmation of the order price. Very professional. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Shipping is free over US$75 and US$6.90 for orders under US$75. . Hi Kaylyn! -Kate. They're all photographed wearing size Small. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Check out what 6,864 people have written so far, and share your own experience. Write a review Sign in. Hi Chloe, Thanks for your feedback. This cost is not covered by us and is charged directly by your local government. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Please note that business days do not include weekends or public holidays. -Kate. Contact from abroad. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). There are thousands other options. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. If you placed an order without an account, you can use the same email to create an account to access your return label. We may also share information with companies assisting in fraud protection or investigation. Hi Melissa, - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. . DO YOU SHIP INTERNATIONALLY? Store credit took weeks. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). 0333 7591 018. As soon as you place the order, it is processing on our end. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. They said they will refund me within 10 days without any explainations for their lateness. Check out what 6,872 people have written so far, and share your own experience. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Free Shipping Worldwide, over US$50. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. - Kate, Hi Chris! Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I have a very box shape body but this bran hella create lavish looking dresses for my body type. HELP & SUPPORT. Her level of customer service was fabulous. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Either you embrace "diaper astronaut love triangle" or you don't . Please emails us at resolution@lucyinthesky.email so we can better assist you. Have e-mailed twice in the last week with no response! Message KYLA via the following: Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Lucy Harley-McKeown; Jessica Clark; . -Kate. Do not trust this shop to deliver. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). 03337591728. I don't think you got it! 90015 Every item was shipped separately and weeks after stating they were stated to arrive. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! We're so sorry to hear that there was an issue with your order. would it arrive by october 26th? It is an eligible payment method for all U.S orders over $35. my party is april 10. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. It makes total sense why they only give you store credit, or else they'd be out of business! Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Not Available. Phone Email. We do not save your payment method details on our website. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. If I do not get a refund, I will be disputing the charge on my credit card! If the issue persists, we would suggest to follow up with your bank. We're so glad you were able to utilize our 24/7 chat! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. These numbers are generally staffed between the hours of 7 am to 11 pm every day. It has been such a negative experience. We're sorry to hear about the order being delayed. All orders ship out of Los Angeles, we design all of our styles in-house. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Find out how we combat fake reviews. -Kate. Hi Mandy, -Kate. Technical support. www.lucyinthesky.com retains the right to refuse any request made by you. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Los Angeles, California Hi Kristina, I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! It is 9/23 no dress. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Worst experience. Please let us know if we can help any further. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . You can email us at resolution@lucyinthesky.email! You should check this page from time to time to ensure that you are happy with any changes. Hi Bethany, Really horrible place. . Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Lucy has a story. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. If i order now when i will receive it? Review. Now my daughter has no dress for homecoming and we are scrambling. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Hi Lily, Please let us know if we can help any further. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I reached out to customer service numerous times and have not had a response. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're so glad you were able to reorder and get it in the time frame you needed. I ordered my daughter's homecoming dress on 9/20. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Excellent Customer Service, Quality Name Brands. . We're so glad that our customer service team was able to assist you. With no warning either time. I ordered the Kayden Dress in black. They just keep everyone's money, don't send anything. -Kate. Please note we cannot ship express orders to University/PO Boxes. Shop Lucy in the Sky Please email us at resolution@lucyinthesky.email. Completely different material than pictured. Did all refunds go to store credit or were some people able to get a full proper refund? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Remember, you can do most things online at Sky.com. I absolutely love Lucy in the Sky's Customer Service!!! Please email us at resolution@lucyinthesky.email if anything else. Email: shop@lucyinthesky.email - replies within 24 business hours. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) I ordered 4 items and once I received 2 of them and saw how bad the quality was. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Hi Veena, Thanks for your feedback. We may contract with other. Is Tata Sky service free? 0800 230 0202. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? See Profile. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Yes, it says so on the website -- READ THE FINE PRINT. Do you agree with Lucy in the Sky's 4-star rating? Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I had a great experience with the customer service chat! My item did not arrive in the alotted time it was supposed to with NO communication from the company. | Read 5,941-5,960 Reviews out of 6,586 Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com LUCY IN THE SKY Help Centre. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If we are unable to contact you we will treat the order as cancelled. i ordered 2 dresses october 2 and need them for october 11. thanks! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order.