<> Comprehensive, Third Party, and Motorcycle Insurance. Towing Entitlements will apply if you hold Plus Care, Ultra Care or RACQ Ultimate. RACQ will provide assistance on selected islands only, subject to availability. Emergency Roadside Assistance Terms & Conditions - RACV. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. NRMA, RACV and RACQ). In another major change from a few years ago Total Care now only covers approved benefits up to a total of $2400, stating: You may claim a combination of the following benefits up to $2400 for you and your Travel Party (in total per incident) until the End of the Incident: Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. We can sign you up when you call. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Terms and conditions apply. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. You may choose from one of the following four options where your Eligible Vehicle, Eligible Caravan or Trailer has suffered a Breakdown and meets the criteria set out earlier in this section for Travel Entitlements. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. The form of alternative transport will be at the sole discretion of RACQ. Thank you for submitting the form. Any additional costs above the annual specialist towing Entitlement amount will be at your expense. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider. Your Eligible Vehicle is immobilised due to mechanical or electrical fault, not including an Insurable Event. We've helped with over 800,000 jobs in 2021 alone. Complete Care, Comprehensive, Third Party, and Motorcycle Insurance. Deals. Identity Company publishing the Website (referred to herein as the "Company"): TOTAL S.A. Head office: Tour Coupole - 2, place Jean Millier 92078 Paris La Dfense Cedex - France Company type: Socit Anonyme de droit franais Rental vehicle entitlements will be subject to the availability of a suitable rental vehicle in the local area, and is subject to any conditions or restrictions imposed by the rental company. Extra Care has extended towing options that suit those who travel into rural and regional areas. . Explore inclusions across each level of RACV Emergency Roadside Assistance. For details, refer to page 20 of our Terms and Conditions. When you take out a subscription, youll have access to roadside care 24 hours after your purchase. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. See criteria for Eligible Vehicles in the Service limitations section above. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB) endobj Travel Entitlements will only be provided if the Driver is a resident of Australia. Received text at 1217 - Tow truck wait time 140 minutes. Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. Save on your annual subscription with discounts the longer youre with us^. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Car Insurance is separate to Emergency Roadside Assistance. You're also covered in any other eligible vehicle you drive. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. Administrative fees of 50c a month apply for monthly payments, $6 for the year. DEAL . V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB) Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. Travel Entitlements cannot be used towards payment for prebooked travel arrangements. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. They're not perfect when it comes to getting to very remote places especially at high demand times like public holidays. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. Monetary limits apply to individual breakdown benefits. Level 2, 550 Princes Highway. The Eligible Vehicle cannot or will not be repaired. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). 0 A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. To be considered eligible, your Caravan or Trailer must meet the following criteria: (c) Does not exceed the size limitations; (d) Not an Ineligible Caravan or Trailer. It depends on where you drive. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB) A document sent to you after you purchase your insurance policy. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Pay for the service you. It includes: assistance for you in any vehicle you're driving assistance for anyone driving your nominated vehicle 100km metro and regional towing, per incident three taxi trips up to $100 each, per breakdown (a)Vehicle Recovery RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location. need by Credit Card *. The vehicle must be in good condition and meet the registration requirements of your state and territory. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. Car insurance provides protection from losses resulting from owning and . I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. By purchasing a roadside assistance product, you are bound by the terms and conditions below that apply to the relevant product and are subject to change without notice. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB) The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. hb```$d!1a'ZzhTrn1a6 When you take out a subscription, youll have access to roadside care 24 hours after your purchase. The annual Entitlement may only be used towards the parts and/or labour required by the locksmith to: If the Eligible Vehicle is immobilised by an anti-theft device, assistance will be provided for the purpose of removing the device only. The information provided is general advice only. The car had problems the local mechanic could not fix. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. 2 D&|aap: r3u q [V`acJa`/0|i)Ch2&D 1rsh RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB) Veteran, Vintage and Classic Vehicle Insurance. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) Add to Chrome. Alternative Passenger Transport includes economy class air, rail or coach transportation. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) Tow truck driver said they only received the call from BMW Assistance 1203. Qualified mechanics on call, no matter how many times things dont go to plan. RACV Total Care is our most comprehensive emergency roadside assistance package. Any towing above this Entitlement will incur an additional cost. criteria: (d) Does not exceed the size limitations; (e) Not an Ineligible Vehicle (see below). The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. Car breakdowns are not only inconvenient, but they can also put your life in danger. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. If you need to be towed further than this, there may be out-of-pocket costs. Email: gordon_oakley@racv.com.au. The rental company chosen will be at the sole discretion of RACQ. 20% off Chargefox fast charging RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. and book using our Smart App. It doesn't include Emergency Roadside Assistance cover. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. If we cant, well have it towed within your Entitlements. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. bit hard when you are broken down. enable JavaScript in your browser. All entitlements will be subject to local availability. . Part of this responsibility is ensuring that members with roadside assistance are not using the service in lieu of proper mechanical maintenance, or regularly requesting roadside assistance for the same recurring incidents. RACV Complete Care Motor Insurance is issued by Insurance Manufacturers of . Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. (a)Alternative passenger transport of economy class air, rail or coach for up to 5 people. No I was not in the middle of nowhere, it was Gillespie st, St Albans. Size and Weight Restrictions Weight (GVM*) Height Width Length^ TOTAL CARE 8 Tn 3.3m 2.5m 9.0m 10'9" 8'2" 29'6" * GVM (gross vehicle mass) of a vehicle means the maximum loaded mass You can find details in the Terms and Conditions. A person engaged by RACQ to provide Services. This is the total dollar value of benefits you can receive after a mechanical breakdown, per incident. As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and benefit to members. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). Prices valid as of1 February 2023 and are subject to change. Driving to work and my car runs out of gas so I switch to fuel. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. you back on the road again. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. enable JavaScript in your browser. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. Based on our current members, we suggest: RACV Roadside Care if youre more of a city driver and rarely travel to regional or rural areas Ideal for those who drive in metropolitan areas. RACV Extra Care provides peace of mind when you travel in and out of town. How much you pay depends on what level of cover you choose. Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Great for people who travel in-and-out of town. All benefits in the table are subject to limitations and exclusions. It is your responsibility to inform us of your correct residential address. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. endobj In NSW NRMA premium care has a tow limit of 3.5t with the same ancillary conditions as has been mentioned, accomodation, hire car etc etc think the ceiling per incident is $3.5k. Lockouts and flat tyres/batteries Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers. In five quick questions youll have your match. Find the cheapest fuel near you with our arevo app. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) 227678. Parts supplied by RACQ or our authorised stockist have been sourced from independent manufacturers and may or may not be genuine parts. All major Credit Cards, EFTPOS and Cash payments are accepted as well as Fleet Account customers. Our mid-range package, giving you the basics with extras included. endobj There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). Second call at 1117 - Tow truck in about 30 minutes. Mozo snapshot. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. With Extra Care and Roadside Care, service is only for your nominated vehicle. Plus, save more on your yearly subscription cost the longer youre with us. Mobile: 0411 882 822. For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. Lockout assistance will be provided at RACQs discretion, subject to the availability of specialist locksmith and/or parts. A Reasonable Time has been allowed to repair the Eligible Vehicle; or, The Driver has reached or been allowed time to reach the agreed destination once it has been agreed that Vehicle Recovery will be provided; or, The Maximum Entitlements have been reached; or, The Eligible Vehicle is at a place of repair and the Driver has returned Home (Alternative Passenger Transport will be provided to collect the vehicle once it has been repaired); or. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Features Include: Automatic Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise . The Service allowances and limits applicable to your Roadside Assistance product as set out in this brochure, including Travel Entitlements. Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. This site will not function correctly without JavaScript enabled.Please A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. RACVs road rules expert explains the five most commonly misunderstood road rules. RACV 's intention to make any such changes through the RACV website (racv.com.au), Royal Auto magazine and using any other means adopted by RACV (in its absolute discretion). Extra Care suits those who travel into regional areas and those with heavy vehicles. Any licensed driver using your nominated vehicle can get help. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. Administrative fees of 50c a month apply for monthly payments, $6 for the year. Your type of roadside assistance subscription will determine how far we can tow your vehicles. From past experience though with others we were travelling with, (we've yet to have to use it) they tell you to get to the nearest town. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) Technician arrives to get. For copies, visit racv.com.au. If you attempt to do mechanical or electrical work on your Eligible Vehicle and it wont start or operate properly, you will not be entitled to receive Services from RACQ. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) #12. Some Remote Areas restrictions may apply. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Yes, all levels of RACV Emergency Roadside Assistance include towing. Royal Automobile Club of Victoria (RACV) Limited. For copies, visit racv.com.au. By subscribing, you automatically become an RACV Member. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). Call 13 11 11 If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. Now with no Join Fee. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site.