I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Viking's move follows announcements from other cruise operators saying they are . I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. More Cruises Canceled as Omicron Spreads - The New York Times Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Submit a complaint and get your issue resolved. However, I believe the policy is rather onerous. Cruise Line Travel Requirements - Cruises.com Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. But it is for us. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. However, as everyone knows, predicting the weather is not an exact science. by Steve CaseLast updated September 6, 2022. Beware of Viking excursion policies. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. This was not the case. These levels can swing widely both up and down. This site does not include all credit card companies or all available credit card offers. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. I thought that Viking was reputable, so I put too much faith in them. Europe's Drought: Will It End River Cruises? - Out Traveler This they Posted May 4, 2021. But all was not lost. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Not impressed and wi never book another trip with this company. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. This is our third time to book a trip, and in 2023, the medical requirement is still in place. These two rivers are the most popular routes in European river cruising. . them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Sure we were free but that's no excuse. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. She is scheduled to start ************ this week. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. I ask if I could have the number to her managers boss she said no. Anybody got any idea what do I do? The complaint has been investigated and resolved to the customers satisfaction. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. London was on an older plane with 3 seats on the left and right. However, the same problems do not affect river cruise ships. I used my airline mile and hotel points to travel well and cheap. We paid for the trip and had trip insurance. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. scott@travelcodex.com, For updates: I asked the captain how deep the ship would be if it sank. Viking Neptune is a new ship that will join the fleet in 2022. Then in Philadelphia Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. We have had to cancel our river cruise because of their ludicrous covid policy. I had to cancel due to ill health and provided over five months notice. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Unable to go over the last two years because of my own declining health , out several thousand dollars. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! We also ensure all reviews are published without moderation. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. We are unable to meet VRC health requirements to participate in one of their cruises. We are not asking for anything other than our money back. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. In the same cabin. 2. Booking 6819824. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. What does Viking do Nothing. Winston Folkers. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Desired outcome: Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Yazmin Hope and Libby Gallagher Risk-Free Guarantee - Viking River Cruises Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." Viking River Cruises has left an official reply on this complaint. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Here's our experience with the Viking cancellation policy. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Viking Mississippi cancels Oct. 15 cruise due to low river levels Special Cruise Savings | Viking Ocean Cruises We rebooked for 2022 on 11/30/2020. Airfares vary on other gateways & departures. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Poulsbo, Washington. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This would mean that river cruise lines could face severe disruptions . European Cruise River Levels Are Falling To Critical Levels - Travel Codex This review was chosen algorithmically as the most valued customer feedback. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). South America & the Chilean Fjords - Viking Cruises Very disappointing. We paid 529+40 USD purchasing fees each for the tickets. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years.