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We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Why doesn't anything happen when I click "View Detail" or "View Receipt?". Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. For your safety and security, your session is about to be logged off due to inactivity. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Registered Patients; Doctors etc. Please check periodically for updates. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. How do we typically use or share your health information? We can use your health information and share it with other professionals who are treating you. Yes. Improve your quality program performance with expert, end-to-end support. . The Patient Portal does not support your current browser and will prevent you from using the full site. Click the desired message in your inbox to read the message. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. usually in ways that contribute to the public good, such as public health and research. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. If the issue persists, please report it by clicking Profile in the bottom navigation bar. How do we typically use or share your health information? Contact your provider's office and request a password reset email. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Select the patient statement you would like to view. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We reserve the right in the future to charge a fee for the use of Patient Portal. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. These messages may contain information important to your health and medical care. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). From here, you can set up access via preferences for those you are a guardian or caregiver. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Here you will see an option under Our Resources titled Feedback. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Please try again in a few moments. Why is the athenaPatient app only available to patients of specific customers right now? The Practice Entities have no control over the security or privacy practices of these external websites. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Get support that reworks claim denials and recovers payments for you. You will be notified if your Patient Portal service is discontinued. You understand that Patient Portal provides you with online access to some clinical information about you. This error occurs when there was an issue during the login process. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. We are allowed or required to share your information in other ways . Your provider's office will make every effort to respond to your messages within a timely manner. Start by clicking the button below, and logging in with the email and password you already use. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. When you click the. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Enter the answer to your security question. Please. For iOS devices: athenaPatient requires OS versions 15.x or above. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. You'll need to login to athenaNet to connect. After you verify your identity, the Patient Portal home will open. We are required by law to maintain the privacy and security of your protected health information. It is your responsibility to monitor these messages. To do so: Adobe Acrobat is required to view and print forms on the portal. For the best experience when using our site, please update to the latest version. The patient portal now exists in Spanish. Were improving healthcare for physicians and patients alike. How do I ask a question about my account balance? Urgent matters should not be dealt with via the Patient Portal. We may contact you for fundraising efforts, but you can tell us not to contact you again. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We must follow the duties and privacy practices described in this notice and give you a copy of it. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. athenahealth is unable to respond to general support inquiries sent to this email address. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. What do I need to access the Patient Portal? The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. How do I view messages and/or responses from my provider? You have the ability to accept or decline cookies. We may charge a reasonable, cost-based fee. All communications between you and your provider's office are carried over a secure, encrypted connection. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. How do I know which of my family members data is being shown in the athenaPatient app? As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We were unable to save your data. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. If you tell us we can, you may change your mind at any time. Please check periodically for updates. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. through the athenaPatient app? We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. We may say "no" to your request, but we'll tell you why in writing within 60 days. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. that you are authorized to address the patient's billing matters. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We can use and share your health information to run our practice, improve your care, and contact you when necessary. It is not intended to provide medical advice. Example: A doctor treating you for an injury asks another doctor about your overall health condition. You can find the feedback form under the Profile screen. To view the details of any test result, press the card of the result you want to view. Select your provider and office location. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Make a quick and easy payment online using the QuickPay Portal. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. This is because all messages that you send and receive in the Patient Portal are part of your medical record. However, we are working on adding more features to the app soon. Drive better RCM outcomes by gamifying your revenue cycle processes. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Please notify us immediately if you believe the security of your Portal account may have been compromised. This website uses encryption software. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. You can ask us not to use or share certain health information for treatment, payment, or our operations. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. Select the payment you would like to view. It is at your practice's discretion to allow online appointment scheduling. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We are not required to agree to your request, and we may say "no" if it would affect your care. If you tell us we can, you may change your mind at any time. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Patient Portal is a communication service offered as a convenience to our patients. Please try again later. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. The Portal is not intended for use by anyone outside of the United States. This is to ensure that its providing the best quality experience possible before distributing it more widely. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Benefits of the Patient . Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Example: We give information about you to your health insurance plan so it will pay for your services. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. To do this, you must create a password for your account by clicking the. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Let us know in writing if you change your mind. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Please try again later. How do I register for the Patient Portal? Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Dial 911 in the case of a medical emergency. trouble logging in, password assistance, access to family members information etc.) You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. The industrys most adaptable, network-enabled suite of healthcare solutions. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. What if I dont remember my Patient Portal email? for more information about an FDA recall. usually in ways that contribute to the public good, such as public health and research. Example: We use health information about you to manage your treatment and services. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. This will bring up a list of all the test results you have received. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Find contact information and answers to frequently asked questions here. Please notify us immediately if you believe the security of your Portal account may have been compromised. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? We can use and share your health information to bill and get payment from health plans or other entities. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Just find your QuickPay Code on your billing statement and you're ready to go. If youve set up text messaging as your security option, the following message will appear: 2. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. If you need to speak with the office sooner, please call the office directly. Ive logged into athenaPatient, but it says my provider isnt supported yet. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Here, you will see a list of all the Patient Portals you have access to. Here you will see an option under Our Resources titled Feedback. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Get answers to patient FAQs and access tools that can help you on your journey. Collect more of what youre owed faster with services that support billing efficiency. Ask us how to do this. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Please do not expect a response on weekends or holidays. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Click the desired form. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.