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Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Agent Login Username / Email Forgot password? The sign-in URL is the web address you use in your desktop browser to access your company portal. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Want to become a Liveops agent? See all features. https://join.liveops.com/work-from-home-call-center-jobs/ Scottsdale (headquarters) 1365 N. Scottsdale Rd. Submit ticket. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Outspoken. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Community. Knowledge Base. Best of Antivirus Software. Live far from an urban center? Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Liveops is a recognized thought leader in the virtual contact center and customer service industries. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Norton 360 with LifeLock helps keep your digital life safer. Reach out to us. Unfortunately they dont pay a minimum per hour like other companies. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. We've been partnering with Liveops since 2010 for all our inbound needs. Discipline and setting expectations of yourself are key to working from home. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Rather, you are self-employed meaning you work for yourself, or your business. Read more. Some clients also pay commissions. Login - LiveOps Inc. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Sign an Independent Contractor Agreement. Sound: Must have a sound card installed and be equipped with speakers or headphones. Support. About Liveops Employee benefits & perks. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Remember me. I wish there was some type of base pay. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Please update your browser to the latest version on or before July 31, 2020. Status. GM Regional Customer Care Operations, major utility. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. We cant do this. Secure your consumer and SaaS apps, while creating optimized digital experiences. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Flexibility. Submit ticket. Life doesnt always run on a schedule. Login here. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Have additional questions about applying? The background check requires a $24.99 processing fee paid directly to our vendor. To accept cookies continue browsing as normal. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. You are paid the the talk/email minute when working so your pay for each day will vary. First, check out our frequently asked questions about the agent experience and application process. about the agent experience and application. You dont have to do anything else.. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. To find out more, read our Privacy Policy and Cookie Policy. Also the hiring process is long and it's unpaid. They have to be accessible, easy to use, secure, and platform agnostic. When I started it, my team said, Youre crazy. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. This means you can choose when, where, and how often to work! Keep contractors happy with accurate payments on time, every time. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. We'd have had to build out a lot of infrastructure. Build a thriving work-at-home business providing remote customer service for top brands. You can actually enable a person to get to an application through the Okta platform. Login to track your existing support requests. process. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Forgot password? Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Functionality Add this integration to enable authentication and provisioning capabilities. Universal Login. I like feeling like Im helping people all from the comfort of home. To find out more, read our Privacy Policy and Cookie Policy. . I still love it., You make your own schedule. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. You don't necessarily have calls every . One where youre provided with free warm leads? Goodbye long commutes, rigid schedules, and busybody managers. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Autonomy. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Flexibility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Openforce simplifies your contractor management processes by providing a single platform solution. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Not sure which client opportunity (or opportunities!) You can make money teaching it online. fits your experience, personality, and preferences the best? Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Click herefor technical info. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Looks like you have Javascript turned off! We understand the complex nature of managing independent contractors. You get to dictate when and how often you commit to providing services. Copyright 2023 Liveops, Inc. All rights reserved. If you have not created a ticket yet then you would need to register or create a new ticket to begin. FLEXIBILITY AT SCALE. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. (sales@liveops.com) Press & Media. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Its a good company depending on the project you are on. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Hello, Liveops. Cons are having to provide your own equipment. Organizations. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Earning potential. Everyone else we spoke to claimed they were cloud-based but they weren't. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Easy global collaboration. Connect contractors to affordable commercial insurances. This means you can choose when, where, and how often to work! Take our quick quiz and well recommend our top client matches for you. We use cookies to improve your experience on our website. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Get Directions Users verify their identity by . Theres just so much built into the software that provides the firewalls needed to help ensure compliance. It was as simple as they said, adds Myers. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Independent Contractor management Ditch the paperwork and endless manual tasks. Pros. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ The typical military family moves every two or three years. I don't mind the extra training if they had compensation for it. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Earning potential. Then, this is the place where you can find some sources which provide detailed information. ; The user selects the Duo Security option. Onboarding employees has become much more efficient. Login. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. IT Support You are using an unsupported browser. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Cons. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Flexibility. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Sign an Independent Contractor Agreement. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Passwordless. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Want to become a Liveops agent? Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Learn about Liveops Enterprise Solutions Click Here . Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. The world class support of Liveops and unparalleled access to world-renowned clients. Apply now and a member of our team will work quickly to review your application and provide next steps. Since you are self-employed, you are in control of your profits and losses. Are you an employee? Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Ditch the paperwork and endless manual tasks. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Copyright 2023 Liveops, Inc. All rights reserved. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. To accept cookies continue browsing as normal. Thats up to you. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Suite 390. Earning potential. If there are system issues, you will not get paid. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Documenting details of calls and customer interactions. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. which is why weve been helping companies like yours for over 20 years. Copyright 2023 Okta. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Copyright 2023 Liveops, Inc. All rights reserved. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here