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If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. How To Cancel Wisecars Car Rental Comparison - JustUseApp Cancellation Protection can be purchased only at the time of booking and is not refundable. ago If your plans change in advance, you can bring your pick-up time forward by amending your booking. Wisecars does not own any physical locations or offices. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. It might take your bank extra time to settle the amount. He explained to me patiently and clearly. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. My trip to NZ had to be cancelled due to the cyclone that hit the area. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. You may also add additional drivers at the rental counter when you pick up your car. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. We at Wisecars put together a list of the most important information travelers often miss. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Minimum age requirements on larger cars may also be higher at some locations. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. available for purchase from the car rental company, or. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Email: cancellations@wisefandi.com Fax: Wisecars cannot amend the drop-off time once the rental has already begun. Mr. Mateusz. In that case, please contact your bank for additional details. Please note, we only delete personal data on the request of the individual. Excellent! By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Some of this include complete insurance and others do not include it at all. Please note, making a new booking may result in the change of the Car Rental Company. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Please note, making a new booking may result in the change of the Car Rental Company. It is highly recommended to call the police even for the smallest of damages. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Get our top coupon codes directly to your inbox. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Amendments can only be made up to 48 hours before the pick-up time. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. However, you will not be entitled to a refund if: Please check if you provided the correct email address. What's Wisecars' cancellation policy? Alternatively, just sign in or register using your Google or Facebook account. Expired or provisional licences will not be accepted. Verification can help ensure real people write reviews about real companies. Wisecars (collectively we, our, and us) is an international vehicle rental broker. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Great help received from the kind persons on whatsapp chat yesterday and today. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber She was very kind and helpful! We use dedicated people and clever technology to safeguard our platform. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Use small print to hide from truth. 2023 Trustpilot, Inc. All rights reserved. Please note, it is your responsibility to provide all the above-mentioned documents. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Their cancellation policy is flexible and their customer support seemed quick and very helpful. This information must be sent via email and give Wisecars the relevant details of the incident. A common issue that many vacationers face abroad is unfair fuel policies in car rental. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Wisecars will not sell or rent any personally identifiable information. Please read carefully the terms of the Car Rental Agreement before signing it. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. When you rent a car, you will usually need deductiblecoverage. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Wisecars Car Rental Comparison on the App Store Wisecars is not liable for services or bookings not fulfilled due to force majeure. It was very easy to make reservation and booked a rental car in a few minutes. Some Car Rental Companies in some rental countries may also require an International Driving Permit. I had questions about requirements of car insurance. Manage Bookings Online - Wisecars - Wisecars Read Customer Service Reviews of www.wisecars.com - Trustpilot There might be differences based on offers. I had rented cars for myself and others through Wisecars many times. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. However, please keep in mind that any changes that you make to your booking will probably change the rental price. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Dear Paul,Thank you for contacting us! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. So you can bag the best deal with total flexibility to change your plans if you need to. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Please note that all additional drivers must also show a valid driving licence at pick-up. We also ensure all reviews are published without moderation. Wisecars does not own any physical locations or offices. 1 year ago. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. It is highly recommended to call the police even for the smallest of damages. Thank you guys for that excellence!!! Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Read Customer Service Reviews of www.wisecars.com - Trustpilot In that case, the special cancellation terms are presented during booking. Your browser settings can be set to inform you before receiving a Cookie. It is one of the scummiest business models I have ever seen. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. - Wisecars We clearly highlight car and van hire options with Wisecars that have free cancellation. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. What's Wisecars' cancellation policy? Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. When you return your car, the car rental company will check it, and charge you for any damages. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The price is at end only a quarter of thee rate! a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Expired or provisional licences will not be accepted. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. No charge will be made for amending your booking before the start of your rental. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. 21 helpful votes. Amendments can only be made up to 48 hours before the pick-up time. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Renting a car and want to make sure you know how car rental works? All related documentation must be kept if an insurance claim is submitted. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. The Car Rental Company must give its consent to repairs and replacements. It said and I'll recap ,"NOTHING more to pay ". Here are 8 tips for writing great reviews. If you do not agree with any part of them, you must not proceed with your booking. Consider the cancellation policy. No charge will be made for amending your booking before the start of your rental. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. All bookings include free cancellation up to 48 hours before the pick up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Replies to negative reviews in < 24 hours. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Dominik B was very helpful and nice.However the site is not the best. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Wisecars does not store credit card details. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Free cancellation up to 48hrs before trip. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. We used in October 2022. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. The use of our website signifies your acceptance of these Terms of Service. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. That should not even be separate. As with any amendments, just scroll down to the bottom of this page and create a support ticket. It is a huge scam. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Click on Menu "Subscriptions". you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. However, this is not true. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Even a basic insurance. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. My issue has been resolved. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars will process your cancellation refunds in 7 days. Trustpilot is assessing this review in accordance with our flagging process. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. The rules that apply to the main driver also apply to any additional drivers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Excess Protection covers up to USD 1000 of your excess. Read Customer Service Reviews of www.wisecars.com - Trustpilot Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees.