Thanks for your review Jerry. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. The headrests were missing the magnets that attach them to the tub. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. I am unable to get the case manager to actually talk to me to resolve this. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. They are all under 5k. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Plug & Power PP31 Spa - Aqua Living Factory Outlets Take a virtual tour of one of our showrooms. I think they are working on improving that. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. Beat local competitors. It took another 6 weeks to get the replacement parts and those were damaged as well. Up to $1,000 off your spa! AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . An air lock occurs when air gets stuck in the plumbing lines of your hot tub. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). Take a virtual of one of our Aqua Living Factory Outlet showrooms. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. You get what you pay for with these. Have u received your hot tub yet??? I was told last year by a supervisor that the tub is my issue not theirs. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. LPI is also moving away from dealer-based sales and going customer-direct. Finally, they admitted that the spa that I purchased did NOT have the audio system. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. BBB Business Profiles are subject to change at any time. We told them at that time that we had called and cancel our order and received a confirmation. Shoulder & Calf Jets. After going home, we did research on LPI, INC and found that they were not a reputable company. There was no Audio system installed. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Cover sagged almost immediately! Read our guide to get an idea of where to start when setting up your new hot tub. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. Get more reviews from your customers with Birdeye. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. . We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. lpi aqua living how many black soldiers died in the civil war However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Payment 324861127699. We are the largest hot tub retailer in the . Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Aqua has 1 job listed on their profile. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. I have been making payments. I dont think Dr Wellness has a tub anywhere near 20k. He found it buried under some expanding foam. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. There have been 32 payments in the . LPI, Inc. | Complaints | Better Business Bureau Profile I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) You get what you pay for with these. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. If company vaccination rates. We look to resolve this as quickly as possible. When we hooked it up, it did not work, the pumps leaked. It took 8 months to get the extra filters that I purchased at original purchase date. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. Comparisons of the different types of materials that hot tub shells are made from. BBB is here to help. Without a doubt I will never purchase anything from this company ever again. $ 5,199.00 $ 4,699.00. Shop our best selection of furniture to reflect your style and inspire your home. We are proud to provide American Made quality hot tubs. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. A good hot tub cover will serve you well for quite a while. However, even with the best care and use, your cover will eventually need to be replaced. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Click on an image below to learn more about the product. Average of 54 Customer Reviews. I am beyond pleased with all of them and will continue to use no one but them in the future. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Its also something you want to keep for several years of enjoyment. Visit Website. Gary was great with information and able to answer all our questions without any pressure. They are a subsidiary of the larger LPI International, which comes out of Tennessee. The issue with the panels is correctly outlined as a warranty issue. BBB's information on this company is being updated, and no report is available at this time. It is now 11/9/2020 and still no repairs for the panel or cover. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. International Association of Better Business Bureaus. Fortunately, we are blessed to be on the right side of what this has done in our industry. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I don't think Dr Wellness has a tub anywhere near 20k. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. I know now why they cheaper than other tubs. I really don't think it is that bad of a product, I just think they have really really really bad customer service. Any assistance you may provide is appreciated. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. I want my $5,600.00 back. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Numerous emails and messages went unanswered to **** from customer service. 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